The underlying value behind involving residents in the running of the charity (or indeed the supported housing sector) is that they become empowered to then make decisions in their own lives. However, what no one seems to consider is what if these decisions are inane, unconstructive or just plain daft? All that seemed to matter in this charity and again in the supported housing sector, is that the service users feel listened to and have a say in the decision making process. Whether this say is constructive or worthwhile seems irrelevant. And so it was that the removal of a decaying piece of furniture and replacing it with a clean and new piece of furniture was never going to be a straightforward matter.
by Winston Smith - Working With The Underclass(http://winstonsmith33.blogspot.com/2010/05/requiem-for-armchair.html)
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